Refund Policy

1. Scope

This Refund Policy applies to paid subscriptions and other payments made for Quick Image services operated by Minded One, LLC. It should be read together with our Terms of Service .

2. Subscription cancellation

You may cancel a subscription from the subscription management page or by contacting customer support. Cancellation stops future renewals. Unless your account is suspended or terminated under our Terms of Service, you retain access to the paid subscription benefits until the end of the current billing period. Cancellation does not by itself create a refund for the current period.

3. When refunds may be issued

• Duplicate charges or an amount charged in error.
• A material technical failure prevents delivery of the paid subscription service and we cannot reasonably correct it.
• A payment is collected after a confirmed cancellation or because of an unauthorized billing error.
• Other cases approved by customer support after reviewing the account and payment records.

4. Cases generally not eligible

• Change of mind, unused credits, or failure to use the service during an active billing period.
• Results that do not meet subjective expectations, where the service was provided and usable.
• Accounts suspended or terminated for violating the Terms of Service or prohibited-use rules.

5. Failed payments and automatic refunds

If a payment is received but the related order or service cannot be completed because of a technical or eligibility issue, we may automatically refund the payment to the original payment method. Where only credits were consumed, qualifying failed generation tasks may receive an automatic credit refund.

6. Requesting a refund

Contact mindedone.ai@gmail.com from the account email and include the payment date, amount, invoice or transaction ID, and a description of the issue. Do not send passwords or full payment credentials. We may request additional information to verify the payment.

7. Processing time

Approved refunds are sent to the original payment method. Refund timing varies by payment method and financial institution. Card refunds commonly take 5-10 business days; Alipay and other payment methods may have different processing times.

8. Language

If translations differ, the English version of this policy controls. We may update this policy when our services or payment practices change; the updated version will be published on this page with a new revision date.